Once again Southwest Airlines proves they get customer service, and the way you think. If you are going to be on hold for more than three minutes, they allow you to leave your number and recorded name, and they tell you EXACTLY how long it will be before they call you back ("three to six minutes" in this case). When they call back, they use your voice recording to say, "when this person is on the phone please press 1" (which means they realize the caller may not be at their regular number). They called me back before I had a chance to finish this post, and I will continue to choose them first! Spiffy new site design, too: Makes you look forward to flying, instead of dreading it.
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